FAQ

1. About Delivery Service of Website Orders

Exclusive for online website self-ordering (not order at COVA physical shops) : For an order with total amount of HK$1200 or above (only available for all products sold online), a free one-time single location delivery can be arranged. For online orders at COVA physical shops, if total order amount is HK$1000 or above, an one-time single location delivery can be arranged. A delivery fee will be applied subject to the locations. Delivery fee will be HK$150 for Hong Kong Island, HK$250 for Kowloon and HK$350 for New Territories. Delivery time is based on your chosen specific indicative time slot and cannot be arranged at a specific time. The indicative delivery times are estimate only, and time shall not be of the essence without obligation on COVA. We will use order recipient’s contact number you provided for contacting purpose in future regarding the order placed. Delivery service is not applicable to the following locations: Macau SAR, squatter area, walled villages, small house, temporary housing area, piers, parks, sports arenas, outlying islands, construction sites; Sai Kung, Stanley, Repulse Bay, Deep Water Bay, Tai Tam Road, Shek O, The Peak, Lei Yue Mun, Ma Wan, Discovery Bay, impermanent or incomplete addresses, remote areas in the New Territories, including (but not limited to) Fairview Park, Hong Lok Yuen, Palm Springs and Royal Palms.

2. How can I order online?

Click & select your products (for cakes, you may select the size), add to shopping cart
Click the "Shopping Cart" icon on the top right corner to enter the cart;
Enter customers' information, credit card details and pick up or delivery methods with date, location and time
After successful payment, the order is completed and you will receive a confirmation email

3. Can I cancel my order or ask for refund?

Once the order is confirmed, the order cannot be cancelled, and no refund can be made.